We read everything, and we reply.
Two addresses cover everything. Pick the one that fits and a member of the team — not a bot — will get back to you.
Help with installing or using our apps, payments and refunds, bug reports, feature requests, accessibility, and requests to export or delete your data. Typical response: within one business day.
Complaints about how your personal data is handled, content you believe is unlawful or harmful, and any other grievance under applicable Indian law. Acknowledged within 24 hours and resolved within 15 days.
Tell us about the product you want to build, your timeline and budget range. We will reply within two business days with next steps.
Demo credentials, review notes and clarifications for any Datong Apps submission. This inbox is monitored daily, including during review windows.
A few things that may already answer your question.
How am I charged for a session?
Sessions are charged by the minute from your in-app balance, at the rate shown before a session begins. You are only charged for the minutes you use, and you can end a session at any time.
How do I request a refund?
Apple handles refunds for App Store purchases at reportaproblem.apple.com. If you have trouble, email us and we will help you through it.
How do I delete my account and data?
From inside Miku go to Settings → Account → Delete account, or email app-support@datongapps.in. See the account & data deletion page for details and timelines.
Do you have a phone number or office hours?
We are an email-first company. Support is staffed Monday to Saturday, 9:00–18:00 IST, and we aim to reply within one business day.